What to send
| You want to | Send |
|---|---|
| Report a wrong figure | The page, the number and where the studio prints something else. Corrections go in the same day we confirm them. |
| Ask how a mechanic works | The game and the moment that confused you. Answers become part of the page when the question comes up twice. |
| Talk about partnership | Who you are and what you run. We take one commercial partner at a time and say so on the page. |
| Get money back from an operator | Their support, not us. We have no access to any account, balance or bet history. |
Name the page
Paste the address. The desk covers eleven game pages and the wording differs on each.
Show the source
A link to the studio page settles an RTP argument in one message.
Give us a day
We answer in English, in one working day. Corrections are published with the date they were made.
What happens to your message
It goes to one inbox, read by the people who write the pages, and it stays there: nothing is forwarded to an operator or to a mailing list.
A correction that checks out is made the same day and the page says what changed. A question that turns out to be common becomes a new paragraph, because if two readers asked it, the page was unclear.
We keep the correspondence only while it is useful and delete it on request — the privacy page says exactly what that means.
Corrections we have already made this way
Two of the figures on this site exist because someone checked a provider page instead of trusting a review: Spaceman prints 95% where the internet repeats 96.5%, and Sweet Bonanza prints 96.48% where reviews say 96.51%. Both are on the pages with the source named.
If you find a third, that message is the most useful one we get. Send the page, the number and the studio link — it takes you a minute and it fixes the page for everyone who reads it next.
Where an answer comes faster than from us
Anything inside your account — a pending withdrawal, a document check, a locked login — is solved by the operator’s support in minutes, because they can see it and we cannot. Open the chat in the account, quote the transaction time and the amount, and keep the reply.
If gambling has stopped being a choice, the free line in South Africa is 0800 006 008 (National Responsible Gambling Programme), open around the clock, and the counselling itself costs nothing.